Last updated: October 10, 2026
We want you to love your scroll. If something isn’t right, here is how returns and refunds work.
30-Day Returns
You may return your item within 30 days of delivery.
To be eligible for a return:
- The item must be unused, undamaged and in the same condition you received it.
- Please return it rolled, in its original tube and packaging where possible.
- Please contact us before sending anything back. Items sent without contacting us first may not be accepted.
How to Start a Return
- Email [email protected] with your order number and the reason for the return.
- We will reply with the return address and instructions.
- Pack the scroll securely (rolled, in a tube) and ship it back. We recommend using a tracked shipping service and keeping your proof of postage.
Return Shipping Costs
- Changed your mind? For change-of-mind returns (for example, you no longer want the item or it doesn’t suit your room), the buyer pays the return shipping cost. Returns are shipped back to us in China, so international return postage can be significant; please consider this before you return an item. Any import duties or taxes you paid to your own country’s customs are not refundable by us.
- Damaged in transit or wrong item? We cover the full cost. See below.
Custom-Size Orders
Need a different size? We can mount most designs to custom dimensions; just email us at [email protected] before ordering. Because custom-size scrolls are made specially for you, they cannot be returned or refunded for change-of-mind reasons. If a custom order arrives damaged, defective, or differs from the agreed size by more than 3 cm, it is fully covered by our damage and wrong-item policy below.
Damaged in Transit or Wrong Item
If your scroll arrives damaged, or you receive the wrong item, we will cover the full cost of putting it right.
Please email us within 3 days of delivery with:
- Your order number
- Photos of the outer packaging and shipping label
- Photos of the item showing the damage (or showing the wrong item)
Please keep the item and all packaging until we have reviewed your claim. Once confirmed, we will send a replacement or give you a full refund, at no cost to you. If we ask you to return the item, we will cover the return shipping.
Refunds
- Once your return has been received and inspected, we will email you to confirm and issue your refund.
- Refunds are made to your original payment method (for example, your PayPal account or the card you used through PayPal).
- Depending on PayPal and your bank, it may take a few business days for the refund to appear in your account.
Natural Variations
Each scroll is mounted by hand, so small differences in paper texture, silk borders and finish from one piece to another are a normal part of the craft. Because every scroll is mounted by hand, overall dimensions may vary by up to about 3 cm (about 1.2 in) from the listed size. Colors may also look slightly different on different screens. These are not defects.
Your Legal Rights
This policy does not affect any rights you have under the consumer laws of your country. If you are a consumer in the EU or UK, you also have a statutory right to cancel your order within 14 days of receiving it; our 30-day return window covers this period.
Questions?
Email us at [email protected]. We usually reply within 1–2 business days.