Last updated: October 10, 2026
Every Sinoscrolls scroll is mounted by hand in our own workshop in China and shipped directly to you. Here is what to expect after you place an order.
Free Worldwide Shipping
Shipping is free on every order, wherever you are. There is no minimum order amount and no shipping fee added at checkout.
Processing Time
Each scroll is prepared to order. Please allow 3 business days for us to prepare, inspect and pack your scroll before it leaves our workshop.
Business days are Monday to Friday, China time, excluding Chinese public holidays. Around major holidays such as Chinese New Year, processing may take longer; we will post a notice on our site when this applies.
Delivery Time
We ship with SF Express International. Once your order has shipped, estimated delivery is 7–12 business days.
| Step | Time |
|---|---|
| Processing (preparing and packing your scroll) | 3 business days |
| Estimated delivery after shipping | 7–12 business days |
Delivery times are estimates, not guarantees. Customs inspections, weather, peak seasons and local carrier delays can occasionally add extra days.
Tracking Your Order
When your order ships, we will email you a tracking number so you can follow your parcel on the SF Express website. If you have not received your tracking details after the 3-business-day processing time, please check your spam folder or email us at [email protected].
How Your Scroll Is Packed
Scrolls are rolled and packed in a protective tube for the journey, so they arrive without folds or creases. When your parcel arrives, please open it carefully and check your scroll.
Shipping Address
- Please double-check your shipping address at checkout. We ship to the address on your order.
- Please include a phone number. The courier may need it to arrange delivery or customs clearance.
- If you notice a mistake in your address, email us as soon as possible. We can update it if the order has not yet shipped.
- If we are unable to ship to your country or address, we will contact you and give you a full refund.
Customs, Import Duties and Taxes
Your order is shipped from China, so it is an international import into your country.
- Import duties, taxes (such as VAT or GST) and customs or brokerage fees may be charged by your destination country. These charges are the buyer’s responsibility. They are not included in our prices or in our free shipping.
- These charges are set by your country’s customs authority, not by Sinoscrolls, and we cannot predict the exact amount. If you are unsure, please check with your local customs office before ordering.
- Our scrolls are fine art reproductions (printed on xuan paper and hand-mounted), not original or hand-painted artworks, so they may not qualify for duty exemptions that apply to original art.
- Buyers in the United States: the U.S. duty-free exemption for low-value imports (the “$800 de minimis” rule) is currently suspended. This means U.S. orders of any value may be subject to import duties, tariffs and related clearance fees.
- If customs or the carrier asks you for payment or documents, please arrange it promptly so your parcel is not delayed or returned.
Damaged, Lost or Wrong Items
If your scroll arrives damaged, or you receive the wrong item, please email us within 3 days of delivery with photos of the parcel (including the outer packaging and shipping label) and the item. We will make it right at no cost to you. See our Refund & Returns Policy for full details.
If your tracking has not updated for a long time, or your parcel has not arrived within the estimated delivery window, please contact us and we will look into it with SF Express.
Questions?
Email us at [email protected]. We usually reply within 1–2 business days.